Welcome to Tony’s Mobile Car Service. We are committed to protecting the privacy and security of our customers’ and website visitors’ personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you visit our website, use our services, or interact with us in any other way. We value your trust, and our goal is to be transparent about our data practices in a way that is easy to understand.
This policy applies to all information collected through our website and any related services, sales, marketing, or events. By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms outlined in this Privacy Policy, please do not access our website or use our services.
We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it. We may update this policy from time to time, and we will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
2. Information We Collect
To provide and improve our services, we collect several different types of information for various purposes. The information we collect can be broadly categorized as information you provide directly to us, information we collect automatically, and information we receive from other sources.
2.1. Personal Information You Provide to Us
This is information that you voluntarily provide to us when you interact with our services. This data is necessary to fulfill your requests and for you to participate in certain site features.
- Contact Information: When you request a quote, book a service, or contact us through our online forms, we collect personal identifiers such as your full name, email address, phone number, and physical address or location where the service is to be performed.
- Vehicle Information: To provide accurate service and quotes, we collect details about your vehicle, which may include its make, model, year, Vehicle Identification Number (VIN), license plate number, and a description of the issues you are experiencing.
- Payment Information: When you make a payment for our services, we collect payment-related information. This may include your credit or debit card number, expiration date, security code, and billing address. This information is processed securely by our third-party payment processors, and we do not store your full payment card details on our servers.
- Account Information: If you create an account on our website, we collect your username, password, and other details you provide to manage your profile and service history.
- Communications: We collect information that you provide when you communicate with us via email, phone, text message, or through our website’s contact forms. This includes the content of your messages, questions, and feedback.
2.2. Information We Collect Automatically
When you access and navigate our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
- Log and Usage Data: We collect information that your browser sends whenever you visit our website. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. We use these technologies to enhance your user experience, remember your preferences, and for analytics purposes.
- Location Data: We may collect information about your precise or approximate location if you grant us permission. We use this data to provide our mobile services, identify your service area, and offer location-based features. You can enable or disable location services when you use our service at any time through your device settings.
3. How We Use Your Information
We use the information we collect for various business purposes, described in more detail below. Our legal basis for processing your personal information is typically your consent, the necessity to perform a contract with you, and our legitimate business interests.
- To Provide and Manage Our Services: We use your personal and vehicle information to schedule and perform mobile auto repairs, maintenance, and diagnostics. This includes dispatching technicians to your location, communicating with you about your service appointment, and processing payments.
- To Communicate With You: We use your contact information to respond to your inquiries, send you quotes, provide customer support, and send you important updates about your service or changes to our policies.
- For Marketing and Promotional Purposes: With your consent, we may use your contact information to send you marketing communications about new services, special offers, and other news we think you might find interesting. You can opt-out of receiving these communications at any time by following the unsubscribe link in the emails or contacting us directly.
- To Improve Our Website and Services: We analyze usage data and feedback to understand how our customers use our website and services. This helps us to improve functionality, enhance the user experience, develop new features, and optimize our business operations.
- For Security and Fraud Prevention: We use collected data to protect our website, services, and customers. This includes monitoring for fraudulent activity, preventing unauthorized access to our systems, and enforcing our terms of service.
- To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests. This can include maintaining records for tax purposes or responding to a court order or subpoena.
4. How We Share and Disclose Your Information
We do not sell your personal information. We may share your information with third parties only in the ways that are described in this Privacy Policy.
- Third-Party Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf. These may include payment processors, hosting services, data analytics providers, marketing partners, and customer service tools. These third parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Data Storage and Security
The security of your data is a top priority for us. We implement and maintain reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure.
5.1. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Typically, service records may be kept for a period of several years to facilitate warranty claims and maintain a service history for our customers.
5.2. Security Measures
We use a variety of security technologies and procedures to help protect your personal information. These measures include, but are not limited to:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted to and from our website.
- Access Control: Access to personal information is restricted to authorized employees and contractors who need to know that information in order to operate, develop, or improve our services.
- Secure Payment Processing: All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
- Regular Security Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Absolute security cannot be guaranteed.
6. Your Data Protection Rights
You have certain rights regarding the personal information we hold about you. Depending on your location, these rights may include:
- The Right to Access: You have the right to request copies of your personal information.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.
7. Our Policy on Cookies
Cookies are small text files stored on your device that help our website function and allow us to analyze site traffic. We use cookies for several purposes:
- Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences or filling in forms.
- Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Marketing Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
8. Third-Party Links and Services
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children’s Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please do not hesitate to contact us:
(808) 500-8154
(808) 799-2506
tonymobile808@gmail.com
94-252 Pupuole StWaipahu, HI 96797
